Frequently asked questions

1. I have a complaint. How can I contact the Ombudsman's Office?
2. Is identification compulsory?
3. Is there a model for the mail?
4. How long will it take to get an answer?
5. Does the Ombudsman's Office solve any issue?
6. And the denunciations?

1. I have a complaint. How can I contact the Ombudsman's Office?

It's easy. Just access Anvisatende and fill out the form, send a fax or call the Ombudsman's Office through phone number (61) 448-1235, 448-1464 or through phone/fax 448-1144.
Please note that the actions of the Sanitary Surveillance - VISA are decentralized; therefore the municipalities and states are responsible for carrying out inspection of premises subject to sanitary surveillance. Those organs must be set in motion every time appropriate measures need to be adopted to address irregular facts observed in your town.

2. Is identification compulsory?

No. It's optional. However, if you choose to remain anonymous, the Ombudsman's Office will not be able to inform you of the result of your complaint or denunciation. In case you wish to identify yourself and want your personal information to be stored, the Ombudsman's Office undertakes to keep it confidential.

3. Is there a model for the mail?

No. You can write any way you want, but make sure that the information is precise and thorough, to ensure that the issue is quickly addressed through the appropriate channels.

4. How long will it take to get an answer?

We try to act as quickly as possible, although in some cases more time is needed, due to forwarding of the issue to other areas and/or institutions. Until the citizen gets an answer, the Ombudsman's Office never drops the case..

5. Does the Ombudsman's Office solve any issue?

It must be made clear that the main function of the Ombudsman's Office is to intermediate the demands of users/citizens upon the organs that make up the National Sanitary Surveillance System, ensuring the defense of citizens' rights.

6. And the denunciations?

In cases that involve finding and investigation, it is not enough to call and denounce. The Ombudsman's Office needs a complete report on the matter, documented proof, as well as everything that may be used to help reach a solution. Citizens should make an official written denunciation and provide all personal information. Denouncing over the telephone is not the most appropriate.